Full Time
Australia, China, India, New Zealand, Singapore, United Kingdom, United States
Posted 2 months ago
Key Responsibilities Include:
Provide technical support either by phone, remote access or deskside visits as needed. Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support .
Smart Hands and Feet support if required . Management inventory of new and replacement equipment; and on diagnosis of a hardware fault, recording of the necessary data (serial number, location etc.) and feedback to the Service Desk in order to support the repair service . IMAC/D – Installations, decommission, cascades, moves, adds and change EUC equipment, software .
Skill Requirements:
- Excellent experience as a desktop technician, computer technician or IT support in a professional business environment
- Must have excellent customer service skills working with end users and VIP’s
- Experienced in supporting MS office applications (office 2003-2016)
- Windows OS 7 and 10
- Knowledge of WAN/LAN Technology
- Basic knowledge of Network Topology LAN/WAN
- Cisco Switch installation and configuration as per Config template
- Knowledge to provide remote access of network devices ( Switch/WLC ) connected to LAPTOP via Console cable Experienced in supporting common business office devices, including printers, scanners, mobile, audio/video equipment
- Knowledge of ticketing system or equivalent
- Skype knowledge.
