Career

Job Description for Windows Virtual Desktop Build Engineer (08-10 years, relevant 05-06 years)

• Deliver remote desktops and apps from Azure with Windows Virtual Desktop.
• Experience in Deploying Windows Virtual Desktop in Microsoft Azure
• Experience on Provision a Windows Virtual Desktop host pool.
• Review how to deploy Windows Virtual Desktop.
• Set up the Windows Virtual Desktop tenant.
• Experience with migrating and maintaining VDI workloads in Azure Cloud
• Plan, design, implement and support Azure, Office 365 and On Premise solutions.
• Experience on Azure IaaS
• Experience on Azure Active Directory & Group Policy
• ARM Templates + Powershell scripting experience
• Hands on experience deploying and managing virtual desktops with Microsoft Windows 7, 8.1, 10
• Understand the Windows Virtual Desktop configuration workflow.
• Provision an Azure tenant and set up Azure Active Directory.
• Integrate Azure AD with Active Directory Domain Services.
• Provision the required administrator roles in Azure AD.
• Should have Extensive experience with standing up and operationalizing Microsoft Azure, leveraging engineering and architectural concepts
• Provision the required administrator roles in Azure AD.
• Configure apps and desktops for users
• Experience configuring / managing Azure IaaS & PaaS technologies such as Subscriptions, Storage Containers, Storage Explorer & Cost/Billing management
• Hands on experience with network connectivity to Azure ExpressRoute.
• Experience with on-prem to cloud VDI replication and DR strategies – Azure Site Recovery, Nutanix Cloud Connect, etc.
• Experience with VMware & Hyper-V technologies
• Experience with Active Directory – Group Policy Design & Architecture,
• Hands on experience with performance monitoring and alerting for cloud workload instances
• Extensive experience with automation leveraging Azure CLI, PowerShell, VBS to automate and simplify tasks.
• Experience on Enterprise Mobility suite
• Collaborate with operational counterparts to support and Client opportunities for improvement via automation, process improvements, etc.
• Automate repetitive tasks where possible to improve service delivery and reduce operational overhead
• Develop and communicate HA/resiliency standards to ensure business and operational requirements are being met.
• Good understanding of Microsoft Endpoint Manager (SCCM); designing, deploying, managing will be a plus;
• Awareness of Mobile Devices management systems (Android, iOS) (Vmware Workspace One, Citrix Workspace, InTune, MobieIron);
• Understanding of Microsoft 365 products (Office365, SharePoint, EM+S, etc.);
• Experience with Citrix products (Virtual Apps, Virtual Desktops, ADC, Provisioning) will be a plus.

Job Responsibilities

• Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
• Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.
• Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
• Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
• Analyze economics of project plans and provide actionable feedback relating to cost benefit and return-on-investment standards.
• Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes.
• Oversee acquisition of resources and materials as needed before and during projects by talking with customers, team members, managers, and in-house accountants and negotiating price and payment agreements with vendors.
• Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry news.
• Establish and implement training processes and strategies for all technical personnel
• Analyze, plan and develop requirements and standards in reference to scheduled projects
• Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones
• Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects
• Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives
• Research and evaluate hardware and software technology options and weigh the cost/benefit analysis when making large purchases on behalf of the company
• Recruit and train exceptional employees to fulfill posted positions within the technical department
• Update and maintain all production technologies ensuring proper maintenance and installation

Responsibilities

• Responsible for Toil Reduction, implementing identified improvement opportunities, and handling minor enhancement and non-ticketed activity.
• Define and monitor service level metrics that include Reliability metrics like MTTD, MTTR, MTBF, MTTF, Unavailability rate, Incident count, etc.
• Create rules to optimize incident response by metrics, streamlining alert flows, and collaboration and communication across squads.
• Proactively identify the issues that might disrupt the service in production
• Address incoming service requests to their support groups/Jira tool
• Create and maintain alerts
• Change validation or change planning-related requests
• Assist business stakeholders in determining SLO or adjusting threshold limits
• Demand and capacity management & make corrections to SLI/SLO threshold limits
• Gather and analyze metrics from both Infrastructure and applications to assist in bug fixing
• Engage in capacity planning & performance tuning exercises
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service level objective (SLO, SLI)
• Debug production issues across services and levels of the stack.

Required skills and qualification

• Bachelor’s degree in computer science or other highly technical, scientific discipline
• Ability to program (structured and OO) with one or more high-level languages, such as Python, Java, Ruby, C/C++, and JavaScript
• Experience in AEM, Webservices/APIs
• Experience in working with Public Clouds (Min 3 years experience is a must)
• Experience with Git or other source control systems
• Experience using tools to create and manage CI (continuous integration) and CD (continuous delivery) pipelines
• Working knowledge in service level definitions and identifying the KPIs
• Working knowledge of the TCP/IP stack, internet routing, and load balancing
• Experience with distributed storage technologies like NFS, HDFS, Ceph
• Experience in Observability strategy

Responsibility of /Expectations from the role

• The AppDynamics engineer would be responsible for enhancing the architecture, performance tuning and Operational support in prod and non-prod environments.
• Recognize and onboarding new applications into Dynatrace/Datadog .
• Perform trend analysis, build dashboards and make recommendations.
• Perform basic and advanced scripting tasks with Dynatrace/Datadog to automate repeatable processes.

QUALIFICATIONS AND EXPERIENCE

• 5+ Years of experience
• Formal IT-related qualifications

What you’ll do:

• The Splunk engineer would be responsible for enhancing the architecture, performance tuning, and Operational support in prod and non-prod environments.
• Recognize and onboard new applications into Splunk.
• Perform trend analysis, build dashboards and make recommendations.
• Perform basic and advanced scripting tasks with Splunk to automate repeatable processes.

QUALIFICATIONS AND EXPERIENCE

• 5+ Years of experience
• Formal IT-related qualifications

RELATIONSHIPS

Desired competencies (technical behavioral competency)

Responsibility of/ Expectations from the Role

• Proven experience of leading infrastructure & network engineering design and implementation Good Performance Testing and Engineering background.
• On Prem, Private, Public Cloud, Effectively partner with SRE, Architecture, App Dev, Infra Engineering, and Capacity Management Teams.
• Enhance PE capabilities for integration with build pipeline both On-Prem and on the Cloud.
• Define standards, adoption roadmap, and maturity levels.
• Enable Automation and CICD integration for Resiliency testing.
• Define roadmap to extend Resiliency testing from PE env to also target Production.
• Support Resiliency testing for ROS (Read Optimized Stores) architectural patterns.
• Good Analytical and Problem-solving skills.
• Investment Banking knowledge.
• Should have DevOps knowledge.

QUALIFICATIONS AND EXPERIENCE

RELATIONSHIPS

Desired competencies (technical behavioral competency)

• 3-5 years of Experience in developing and delivering RPA and RDA Solutions with PEGA Robotics Automation Framework which runs in the cloud, server, HVD, and on personal machines.
• Experience in Building forms with VB/ Pega forms RDA Applications in creation which connects with Database frameworks.
• Experience on projects based on Agile Methodology, JIRA, Confluence
• Perform solution design for environment setup of DEV & UAT which are currently not in place.
• Perform migration of content from one environment to another like DEV to UAT, PROD.
• Develop custom components if required for SharePoint solutions using Pega Robotics Automation framework.
• Manage SharePoint sites & repositories using Microsoft Teams channels.
• Perform Go-live activities.
• Participation in Automated solution design Overview/Walkthrough from Business and gathering requirements for a new process

Responsibility of /Expectations from the role

QUALIFICATIONS AND EXPERIENCE

• 3-5 Years of experience
• Formal IT-related qualifications

• Excellent experience as a desktop technician, computer technician or IT support in a professional business environment
• Must have excellent customer service skills working with end users and VIP’s
• Experienced in supporting MS office applications (office 2003-2016)
• Windows OS 7 and 10
• Knowledge of WAN/LAN Technology
• Basic knowledge of  Network Topology LAN/WAN
• Cisco Switch installation and configuration  as per Config template
• Knowledge to provide remote access of network devices ( Switch/WLC ) connected to LAPTOP via Console cable Experienced in supporting common business office devices, including printers, scanners, mobile, audio/video equipment
• Knowledge of ticketing system or equivalent
• Skype knowledge.

• Maintaining and supporting all aspects of the network
• Providing an exceptional level of customer service
• Keeping up to date with industry changes and new products and providing recommendations for improvements that may benefit the organisation.

• Involvement in design and implementation of robust network solutions.
• Maintaining network documentation to a high standard.
• Maintaining high levels of communication with your team about progress on your assigned tasks and any roadblocks you run into.

• Enterprise firewalls. ASA, Fortigate.
• Enterprise switching. Cisco, Aruba, Huawei.
• Azure networking. NSG, UDR, Peerings etc.
• Wifi, Meraki, Aruba, Fortinet.

• Citrix ADC and SDWAN

• Designing, Configuring, monitoring and maintaining Cloud services, e.g. Azure, Office365, MS365, Azure AD, SharePoint, Intune, Teams and other Vendor IaaS/PaaS/SaaS services.
• Liaise with 3rd party Vendors where required to perform Network and Hardware troubleshooting to isolate and diagnose common network problems and ongoing development.
• Install, upgrade and configure all devices and equipment as required directly or by liaising with 3rd Party Vendors
• Respond to specialised incident escalation and maintain accurate incident records and notes in the service desk system in line with SLA requirements.

• Manage back-up and Disaster Recovery services thru vendors
• Support the On-call duties as Rostered:

• IT qualifications or relevant equivalent work experience
• Cloud services experience 3 years
• Excellent time management and organisational skills
• Strong written and verbal communication skills
• Ability to work well under pressure
• Problem solving skills