{"id":5407,"date":"2025-04-30T12:24:24","date_gmt":"2025-04-30T12:24:24","guid":{"rendered":"https:\/\/eilglobal.com\/usa\/?page_id=5407"},"modified":"2025-08-29T10:47:12","modified_gmt":"2025-08-29T10:47:12","slug":"break-fix","status":"publish","type":"page","link":"https:\/\/eilglobal.com\/usa\/break-fix\/","title":{"rendered":"Break-Fix"},"content":{"rendered":"\n
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Extend the lifespan of your legacy IT assets. We provide Break-fix hardware support services which are 50% less than OEM packages.<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Despite much of IT moving into the cloud, businesses need an effective strategy in place for maintaining, replacing and repairing hardware components. EIL’s IT Hardware Maintenance Service takes over the management of multiple vendors, providing a single point of contact and delivering a Hardware Break-Fix service which is both cost-efficient and compliant. Discover reliable break-fix solutions for seamless resolution of technical issues. Our expert team provides prompt and efficient fixes, ensuring your systems stay operational.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The Challenge<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Organisations are finding it increasingly difficult to provide reliable hardware support and repair in the event of failures. The rate at which hardware components change make it nearly impossible to keep a reliable set of spares, and high levels of access to engineering staff to perform these repairs. Whilst much of IT<\/a> is now moving into Cloud services, there is still a very high level of on-premises infrastructure, particularly for tier 1 production systems, that need a reliable support Break-Fix Solutions service.<\/p>

Businesses need an effective way to manage and support their legacy IT systems, and with that, manage, consolidate and rationalise multiple suppliers. With shrinking IT budgets, more stringent SLAs and the need to meet compliance and regulations, the challenge is on.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Our Solution<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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EIL’s Break-Fix Solution provides a cost-effective and streamlined approach to hardware maintenance by eliminating the need for managing multiple vendors. Whether your organization operates a large or small IT environment, we offer flexible on-site and off-site support with comprehensive break-fix management. Our service includes 24×7\/365 support with SLA-based response times, including 4-hour and next-business-day options. With fast ticket response times, local and global parts availability, and secure disposal of faulty equipment through our Recycle & Retire Service, we ensure quick fault resolution and minimal downtime. EIL also provides detailed reporting, helping IT teams stay focused while we handle the maintenance burden.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t

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Process Integration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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EIL will deliver all services following standard ITIL processes for support and management of the environment, including;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Incident Management<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Problem Management<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Change Management<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Unique support of EIL Global<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n \n \n Incident Escalation<\/span>\n\n \n
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