Global Multi-Vendor Data Center Services

EIL Global provides multi vendor Data Center Smart Hands, Remote Hands, rack and stack, server, network, storage, cabling, fiber testing, audit and ITAD services for enterprise, colocation and distributed data center environments.

Our field engineers work inside data halls across Australia, New Zealand, Singapore, Malaysia and Hong Kong. They act as your hands on site when your NOC, OEM or remote engineering team cannot be there in person.

From a single onsite intervention to resident engineers and multi country rollout programs, EIL combines local field resources with centralized service governance and technology enabled delivery through Resolve360, EIL Global's field service management platform.

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  • Smart Hands
  • Remote Hands
  • Rack & Stack
  • Servers
  • Network
  • Storage
  • Cabling
  • Fiber Testing
  • Audits
  • ITAD

Where does EIL Global provide Data Center Services?

EIL Global provides Data Center Smart Hands and field services across Australia, New Zealand, Singapore, Malaysia and Hong Kong. Each market is served by local field engineers and managed through one central delivery team, so a customer with sites in several countries works to one process, one reporting format and one point of contact.

For programs that reach beyond these markets, coverage, travel and lead times are confirmed during scoping before any commitment is made.

AustraliaSydney, Melbourne, Brisbane, Perth, Adelaide, Canberra New ZealandAuckland, Wellington, Christchurch SingaporeIsland wide data center coverage MalaysiaKuala Lumpur, Cyberjaya, Johor Hong KongHong Kong metro data centers
Hong Kong
Kuala Lumpur
Singapore
Sydney
Auckland

What Data Center Services does EIL Global provide?

One field services partner across your data center infrastructure, in every market.

EIL Global provides multi vendor Data Center Field Services for enterprise data centers, colocation facilities, IBX locations, POPs and distributed infrastructure environments.

Our onsite engineers support servers, network, storage, security, fiber, copper and physical data center infrastructure, providing Smart Hands, Remote Hands, rack and stack, hardware installation and replacement, structured cabling, fiber testing, asset audits, equipment migration, decommissioning and IT Asset Disposition support.

Smart Hands & Remote Hands

Onsite support for planned and unplanned activities. Our field engineers act as the physical extension of your NOC, OEM, infrastructure team or remote L2/L3 engineering team.

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  • Server and network hardware installation
  • Hardware replacement and break fix support
  • Power cycling and reboot activities
  • Visual equipment inspections
  • SFP / QSFP / GBIC installation
  • Component and cable replacement
  • Console connectivity
  • Circuit and connectivity testing
  • Tape and removable media handling
  • RMA and hardware return coordination
  • Remote engineering assistance
  • Incident based onsite intervention

Storage Infrastructure

Onsite physical activities across enterprise storage environments.

Platforms: Dell EMC, NetApp, HPE Storage, IBM Storage, Pure Storage, other enterprise storage platforms

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  • Storage appliance installation
  • Rack and stack
  • Disk replacement
  • Cable validation
  • Physical inspection
  • Power cycling
  • Component replacement
  • Asset capture
  • Decommissioning
  • Remote Hands assistance

Rack, Stack & Deployment

Support for new data center deployments, technology refreshes, relocations and infrastructure changes.

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  • Rack and stack
  • De racking and decommissioning
  • Server, storage and network installation
  • Moves, Adds & Changes
  • PDU installation support
  • Device staging
  • Hardware configuration support
  • Equipment labeling
  • Serial number capture
  • Rack elevation documentation
  • Post install validation
  • Migration and change window support

Server & Compute Infrastructure

Onsite field support across multi vendor server and compute environments.

Platforms: Dell Technologies / Dell PowerEdge, HPE / HPE ProLiant, Lenovo ThinkSystem, Cisco UCS, IBM enterprise compute platforms, Supermicro

Technology and certification requirements are aligned to the customer environment and agreed scope.

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  • Server installation
  • Rack and stack
  • Power supply replacement
  • HDD / SSD replacement
  • Memory and modular component replacement
  • Cable and port validation
  • Power cycling
  • Physical health checks
  • Asset and serial number capture
  • Decommissioning
  • Remote Hands support

Network Infrastructure

Physical installation, replacement and Smart Hands activities across enterprise and data center networking environments.

Platforms: Cisco Catalyst and Nexus, Cisco ISR and ASR, Juniper Networks, Arista Networks, HPE Aruba Networking, Extreme Networks, other enterprise network platforms

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  • Router and switch installation
  • Network hardware replacement
  • Rack and stack
  • Line card and module replacement
  • Optics installation
  • SFP / QSFP replacement
  • Patch and cross connect changes
  • Console access
  • Cable tracing
  • Port validation
  • Network migration support
  • Power cycling
  • Remote troubleshooting assistance

Data Center Security Infrastructure

Onsite physical support for security appliances and related infrastructure.

Platforms: Cisco Secure / Firepower, Fortinet FortiGate, Palo Alto Networks, Check Point, Juniper security appliances

View all tasks
  • Appliance installation
  • Hardware replacement
  • Rack and stack
  • Power and connectivity checks
  • Cabling
  • Console connectivity
  • Physical inspection
  • Smart Hands support to remote security teams

Structured Cabling & Connectivity

Support for the physical connectivity layer across data center environments.

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  • Copper structured cabling
  • Single mode fiber
  • Multimode fiber
  • LC connectivity
  • MPO / MTP connectivity
  • Patch panel installation
  • Cross connect support
  • Cable tracing
  • Cable replacement
  • Rack dressing
  • Cable management
  • Cable labeling
  • Optics installation
  • Connectivity validation

Fiber & Copper Validation

Specialist validation and testing for newly installed and existing connectivity infrastructure.

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  • OLTS Tier 1 testing
  • OTDR Tier 2 testing
  • Visual Fault Locator testing
  • Fiber inspection
  • Bidirectional testing
  • Insertion loss testing
  • Optical return loss validation
  • MPO / LC polarity validation
  • Copper validation
  • End to end connectivity verification
  • Test result documentation
  • Project close out reporting

Data Center Audit & Inventory

Infrastructure and asset audits that improve visibility, compliance and operational control.

View all tasks
  • Physical asset audits
  • Rack and cabinet audits
  • Circuit audits
  • Patch panel tracing
  • Inventory reconciliation
  • Asset tagging
  • Serial number capture
  • Photographic records
  • Spares inventory management
  • Capacity and utilization assessment
  • Infrastructure health checks
  • Remediation planning

IT Asset Disposition & Decommissioning

Support for data center asset lifecycle and decommissioning activities.

View all tasks
  • Equipment decommissioning
  • Asset recovery
  • Hardware removal
  • Reverse logistics
  • RMA coordination
  • Data eradication process support
  • Secure disposal coordination
  • Recycling coordination
  • Inventory reconciliation
  • Compliance documentation
  • Asset disposition support

Depot, Staging & Logistics

Regional depot and logistics support that extends our onsite services.

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  • Equipment receiving
  • Warehousing
  • Buffer stock
  • Spares management
  • Device staging
  • Configuration support
  • Kitting
  • Serialization
  • Asset tagging
  • Shipping coordination
  • RMA handling
  • Reverse logistics

Physical Data Center Infrastructure

Onsite services that extend beyond IT hardware to the physical infrastructure around it.

View all items
  • Server racks
  • Network racks
  • Cabinets
  • Cages
  • PDUs
  • Patch panels
  • Cable trays
  • Fiber distribution infrastructure
  • Structured cabling
  • Equipment labeling
  • Rack documentation
  • Visual infrastructure inspections

What technologies does EIL Global support?

EIL engineer working on a laptop beside data center server racks

EIL Global provides multi vendor Data Center Smart Hands. Very few data centers run on one manufacturer, and a typical environment may include:

  • Dell or HPE servers
  • Cisco Nexus or Arista switching
  • Juniper networking
  • Fortinet or Palo Alto firewalls
  • NetApp or Pure Storage arrays
  • Multi vendor fiber and copper connectivity

EIL provides the onsite physical engineering layer across these environments, working alongside the customer's NOC, OEMs and remote engineering teams in every market we cover.

That gives customers one field services delivery model across:

  • Compute
  • Network
  • Storage
  • Security
  • Fiber
  • Copper
  • Power
  • Physical Infrastructure

Can EIL support multiple countries under one contract?

Yes. EIL Global provides multi country Data Center Smart Hands through local field engineers supported by centralized governance. A hardware refresh running across Sydney, Singapore and Hong Kong can be managed as one program, with one point of contact and the same Site Visit Report from every location.

Work is scheduled around each site's local change window, whether that is AEST, NZST, SGT, MYT or HKT, and every engineer works to the same method of procedure.

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Technology enabled Data Center Field Services

Resolve360 is EIL Global's field service management platform. It runs the operational lifecycle from ticket allocation through to onsite completion, in every country we serve.

  • Skill based engineer allocation
  • Location based resource matching
  • Geo enabled technician management
  • ETA visibility
  • Mobile work orders
  • Digital Site Visit Reports
  • SLA monitoring
  • Customer feedback
  • Operational dashboards
  • Service reporting

Resolve360 is used as part of EIL's field service delivery model and can support integration with customer ITSM environments where technically and commercially agreed.

Flexible Data Center Delivery Models

Rows of server racks in a data center supported by an EIL resident engineer
On Demand Dispatch
Engineer deployment for individual Smart Hands, break fix, installation or project activities.
Dedicated / Resident Engineer
Qualified onsite resources for sites that need someone on the data center floor every day.
Project Teams
Scalable engineering teams for deployments, migrations, refreshes, audits and decommissioning programs, in one country or several.
Hybrid Model
Dedicated resources at strategic locations combined with dispatch coverage for distributed sites. For example, a resident engineer in Singapore with dispatch covering Malaysia, Hong Kong and Australia.
White Label Delivery
EIL can operate as an extension of system integrators, MSPs, OEMs and technology service providers.

Data Center Services at a Glance

ServicesSmart Hands, Remote Hands, Rack & Stack, Deployment, Break Fix, Cabling, Fiber Testing, Audits, ITAD and Decommissioning
Technology coverageServers, Network, Storage, Security, Fiber, Copper and Physical Infrastructure
Delivery modelsDispatch, Dedicated Engineer, Resident Engineer, Project Team, Hybrid and White Label
MarketsAustralia, New Zealand, Singapore, Malaysia and Hong Kong, covering Enterprise Data Centers, Colocation Facilities, IBX, POP and Edge Infrastructure
Service managementResolve360 enabled field operations and centralized governance
EngagementsPlanned Activities, Project Work, SLA Based Break Fix and BAU Support

Why EIL Global?

Global Reach. Local Execution.

Engineers who know the local sites, managed by one central team that owns the outcome across every country.

Multi Vendor Capability

One field services model across network, server, storage, security and connectivity infrastructure.

Flexible Delivery

From a single onsite dispatch to resident engineers and multi country rollout teams.

Operational Visibility

Resolve360 supports engineer allocation, geo enabled field operations, Site Visit Reports, SLA tracking and reporting.

Lifecycle Coverage

EIL can support infrastructure from deployment and operational Smart Hands through audit, refresh, migration and decommissioning.

Accountable Delivery

We focus on realistic commitments, disciplined execution and consistent service quality.

We don't promise everything.
We deliver what we promise.

Frequently Asked Questions

What are Data Center Smart Hands services?

Data Center Smart Hands services provide qualified onsite technicians who perform physical infrastructure activities on behalf of remote engineering teams, including hardware installation, replacement, cabling, power cycling, inspection, troubleshooting support and asset management.

Does EIL Global provide Smart Hands and Remote Hands?

Yes. EIL Global provides Data Center Smart Hands and Remote Hands across Australia, New Zealand, Singapore, Malaysia and Hong Kong, performing approved physical tasks on behalf of remote network, server, storage and infrastructure teams.

Can EIL support data centers in multiple countries?

Yes. EIL Global provides multi country Data Center Smart Hands through local field engineers supported by centralized governance, with one point of contact, one reporting format and work scheduled around each site's local change window.

What Data Center technologies does EIL Global support?

EIL provides onsite support across multi vendor environments covering servers, network, storage, security, fiber, copper and physical infrastructure. Environments may include technologies from Dell Technologies, HPE, Lenovo, Cisco, Juniper, Arista, Aruba, Fortinet, Palo Alto Networks, Check Point, NetApp, IBM, Pure Storage and other enterprise infrastructure vendors.

Does EIL provide rack and stack services?

Yes. EIL supports rack and stack, equipment installation, de racking, cabling, labeling, connectivity validation and associated deployment activities.

Does EIL provide fiber testing?

Yes. Subject to project requirements and resource availability, EIL supports OLTS, OTDR, VFL, fiber inspection, bidirectional testing and polarity validation, with documented results.

Can I book one engineer for a single task?

Yes. EIL supports individual dispatch requirements as well as dedicated engineer, project, hybrid and white label service models.

Can EIL support ITAD and Data Center decommissioning?

Yes. EIL can support equipment removal, inventory reconciliation, reverse logistics, data eradication process support and asset disposition activities under an agreed scope.

What is Resolve360 and can it integrate with our ITSM system?

Resolve360 is EIL Global's field service management platform. Integration can be designed around the customer's ITSM platform, available APIs, security requirements and agreed technical scope.

Need Data Center support in one country or several?

Whether you need a single Smart Hands engineer, a resident resource, a network deployment, fiber testing, an infrastructure audit or a multi country rollout, EIL Global can help.

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